Mystery Shopping
Mystery Shopping provides a great tool for measuring the quality of retail services and products. Our shopping staff posed as normal consumers has conducted thousands of shops in various industries including retail, quick service resturants, grocer and financial services.
The experience of our highly trained shoppers brings a focus to the quality of every mystery shop. Whether you are looking for mystery shopping in San antonio, south Texas or even across the US we are flexible enough to meet every need no matter how small or big.
Some of the common details and information gathered in a typical mystery shop:
- The date and time of the pre-visit phone call
- The name of the store on each side of the store visited
- Number of employees in the store on entering
- How long it takes before the mystery shopper is greeted
- The name of the employee(s)
- Whether or not the greeting is friendly
- The questions asked by the shopper to find a suitable product
- The types of products shown
- If or how the employee attempted to close the sale
- Whether the employee invited the shopper to come back to the store
- Cleanliness of store and store associates
- Speed of service compliance with company standards relating to service, store appearance, and grooming/presentation
