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Services And Capabilities |
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 Galloway Research houses 83 networked CATI stations. Each
station is equipped with WinCATI 4.2 and Survey System v9.0.
Several of the Survey Systems stations also has voice
capture capabilities, which allows the digital recording of
open ends instead of the standard typed format. In addition
to the CATI software, each station is also internet ready
which has allowed us to access facilities systems. By doing
so, we served as virtual phone center. This has increased
our capabilities and our flexibility to help clients with
their studies.
Quality is how we’ve made a name for ourselves. We monitor a
minimum of 10% for each interviewer’s completes. We have 7
supervisor stations and 1 client monitoring room that can
access all 83 stations for audio monitoring. In addition to
audio, we can visually monitor the interview in real time
using the WinCATI 4.2 monitoring feature.
With 83 stations, it is necessary that our supervisors are
constantly walking around. Supervisors also are able to
monitor interviews while walking around via headsets.
What about offsite monitoring? No problem. We can set it up
so that our clients can monitor remotely using a secure line
and access code. Direct supervision, along with on-line
monitoring, helps guarantee that your studies are completed
on time and according to your specifications.
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